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CUSTOMER EXPERIENCE ANALYST

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CUSTOMER EXPERIENCE ANALYST

RESPONSIBILITIES

* Responsible for designing features in the form of customer journeys, screen mockups, identify customer pain points, and pain relief.

* identify different personas based on customer segments and conduct experience testing.

* Consult, design prototypes, and set customer experience expectations before start development.

* Plan design and execute customer survey research, data analysis, and report creation.

Extract, analyze, use data to build analysis, metrics, and business cases to support decision-making.

* Identify key customer trends, issues, opportunities, and assist in formulating strategies to improve customer experience.

* Responsible to plan, execute UAT test cases, and beta testing before production launch.

REQUIREMENTS

* Bachelor’s degree in Business, IT, Statistics, or a related field of study.

* Professional qualifications or experience related to Business Analysis and Quality

* Assurance track will be an added advantage.

* Familiar with SDLC tools such as Jira and Agile methodology.

* Demonstrated concern for customer-centricity.

* Familiar with mobile technologies, apps, and other related technologies.

* Ability to analyze and interpret data.

* Ability to use tools like firebase, google analytics, and related user behavior tracking tools.

* Ability to tell the data stories with visuals/infographics.

[email protected]
O114 5o7 518
Level 14, Maga One Tower, Nawala

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